Stonebridge Legal Solutions | Expert UK Immigration advisers

TERMS OF SERVICE

Stonebridge Legal Solutions Limited

Last Updated: June 2026

1. Introduction

Welcome to Stonebridge Legal Solutions. These Terms of Service ("Terms") govern your use of our website (www.stonebridgelegal.co.uk) and the immigration advice and legal services we provide.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

We recommend that you read these Terms carefully before proceeding.

2. About Us

Stonebridge Legal Solutions Limited is a private limited company incorporated in England and Wales.

Company Registration Number: 14359957
Registered Office: 64 Broadway, Room-12, 4th Floor, Broadway, London, England, E15 1NT
IAA Registration Number: F202208988
Email: info@stonebridgelegal.co.uk
Phone: +44 7988 138221

We are authorised and regulated by the Immigration Advice Authority (IAA) to provide immigration advice and services at Level 3 (Immigration, Asylum and Protection).

3. Scope of Services

We provide immigration advice and legal services at Level 3, covering:

Business & Entrepreneur Visas (Self-Sponsorship, Innovator Founder, Turkish Businessperson)
Student & Graduate Visas
Visit & Short-Stay Visas (Tourist, Business Visit, Fiance Visa)
Global Business Mobility Visas
Family & Partner Visas (Spouse, Dependent, Unmarried Partner)
Charity & Faith Worker Visas
Skilled & Health Worker Visas
Employer Compliance & Right to Work Checks
Sponsor Licence Services (Application, Renewal, Suspension Appeals)
Asylum and Human Rights Applications

Our services are provided by qualified professionals including a Solicitor of England and Wales, a Barrister, and IAA Level 3 accredited Immigration Advisers.

4. Use of Our Website

4.1 Permitted Use

You may access and use our website for personal, non-commercial purposes. You may view, download for caching purposes, and print pages from our website subject to these restrictions.

4.2 Prohibited Use

You must not:

Republish, sell, rent, or sub-license material from our website
Reproduce, duplicate, or copy material from our website for commercial purposes
Edit or modify any material on our website
Redistribute material from our website
Use our website in any way that is unlawful, illegal, fraudulent, or harmful
Use our website to transmit unsolicited commercial communications
Use our website in connection with any marketing without our express written consent
Access our website using automated means (e.g., bots, scrapers)
Upload or transmit viruses, malware, or any malicious code

4.3 Website Information Disclaimer

The information on our website is provided for general information purposes only. While we endeavour to keep the information accurate and up to date, immigration rules and policies change frequently. We make no representations or warranties of any kind about the completeness, accuracy, reliability, suitability, or availability of the information on our website. The use of any information contained on our website is solely at your own risk.

4.4 External Links

Our website may contain links to third-party websites. We do not endorse, approve, or take responsibility for the content, accuracy, or policies of any third-party websites. You access such links at your own risk.

5. Immigration Advice Services

5.1 Initial Consultation

Consultations are charged at £96 (VAT inclusive) for 30 minutes. The consultation fee is payable in advance and is non-refundable. During the consultation, we will:

Assess your immigration situation
Provide initial advice on available immigration routes
Explain the likely process, costs, and timeframes
Determine if we can assist with your matter

A consultation does not guarantee a positive outcome for any immigration application.

5.2 Service Agreement

Before we begin any substantive immigration work, we will provide you with a written Client Care Letter and/or retainer agreement which will set out:

The scope of work to be undertaken
Our fees and any additional costs
The expected timeframe for completion
Your responsibilities as a client
Our complaints procedure
Our cooling-off period policy
Payment terms and methods

You must read, understand, and sign (or electronically agree to) the Client Care Letter before we commence work.

5.3 Fees and Payment Terms

Fees vary depending on the complexity of the case and the type of service required. Our fee structure will be clearly set out in your Client Care Letter. Fees may include:

Our professional fees
Government application fees (payable directly to UKVI/Home Office)
Immigration Health Surcharge (where applicable)
Interpreter fees (where required)
Courier and document handling fees
Any other disbursements

Unless otherwise agreed, payment is required:

Consultation fees — in advance
Government fees — at the time of application submission

Payments can be made by bank transfer, credit/debit card, or other methods as agreed. All fees are subject to VAT where applicable.

5.4 Cooling-Off Period

You have the right to a cooling-off period of 14 days from the date of signing your Client Care Letter. During this period, you may cancel your instruction without penalty, and we will refund any fees paid (less any third-party costs already incurred on your behalf). After the cooling-off period, cancellation may be subject to fees for work already completed.

5.5 Guarantees and Outcomes

We cannot and do not guarantee the outcome of any immigration application, appeal, or representation. Immigration decisions are made solely by the Home Office, UKVI, or the Immigration Tribunal. We will use our best professional efforts to achieve the best possible outcome for you, but no result can be guaranteed.

6. Client Responsibilities

When engaging our services, you agree to:

Provide accurate, complete, and truthful information and documentation
Disclose all relevant facts, including any previous immigration history, criminal convictions, or refusals
Notify us promptly of any changes in your circumstances
Cooperate fully with our team throughout the process
Pay all agreed fees and costs on time
Follow our advice and instructions
Not submit any immigration application without our knowledge or consent while we are acting for you
Use our services lawfully and for legitimate immigration purposes

Failure to meet these responsibilities may result in delays, additional costs, refusal of your application, or termination of our services.

7. Confidentiality

We treat all client information as strictly confidential. We will not disclose your information to any third party without your consent, except where:

Required by law or regulatory obligation
Necessary to provide the agreed services (e.g., sharing with UKVI, interpreters, barristers)
Necessary to prevent crime, fraud, or violation of immigration law

Our confidentiality obligations continue after the conclusion of your matter.

8. Data Protection

Our handling of your personal data is governed by our Privacy Policy, which is available at www.stonebridgelegal.co.uk/privacy-policy. By using our website and services, you consent to the collection and processing of your personal data as described in our Privacy Policy.

9. Third-Party Services and Tools

Our website and services may incorporate third-party tools, including but not limited to:

Online booking and scheduling systems
Payment processing services
Video conferencing platforms
Document management systems
Sponsor licence checker tools
Eligible occupation list databases

We are not responsible for the content, accuracy, or availability of any third-party tools. Any personal data shared through third-party tools is subject to their respective privacy policies.

10. Website Data Tools Disclaimer

Our website provides certain informational tools, including:

Sponsor Licence Checker: This tool provides data sourced from the Home Office Register of Licensed Sponsors. The information is provided for general reference only and may not reflect the most current status. Users should always verify directly with the official Home Office register. We do not guarantee the accuracy or completeness of this data.
Eligible Occupation List: This tool provides occupation codes and salary information based on the Home Office's eligible occupation codes. The information is for general reference only and may not reflect recent changes to immigration rules. Users should consult the official Home Office guidance for the most current information.

These tools are provided as informational resources only and do not constitute immigration advice. Users seeking specific advice should consult our qualified advisers.

11. Termination of Services

We may terminate our services to you if:

You breach these Terms or your Client Care Letter
You provide false, misleading, or incomplete information
You fail to pay agreed fees
A conflict of interest arises
We are unable to continue representing you due to regulatory or legal restrictions
You instruct us to stop

We will notify you of our decision to terminate and, where possible, will provide guidance on retrieving your documents and information.

You may terminate our services at any time by providing written notice. Fees for work already completed will remain payable.

12. Limitation of Liability

12.1 General Limitation

To the maximum extent permitted by law, Stonebridge Legal Solutions Limited shall not be liable for:

Any indirect, incidental, or consequential losses
Loss of income, profits, or business opportunities
Loss of data or information
Loss of time or immigration status

12.2 Immigration Outcome

We accept no liability for:

Refusal of any immigration application, appeal, or representation
Changes in immigration law or policy that affect your case
Decisions made by the Home Office, UKVI, or Immigration Tribunal
Delays in processing times beyond our control

12.3 Overall Cap

Our total liability to you for any claim arising from our services shall not exceed the total fees you have paid to us for the specific matter in question.

12.4 Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any matter which it would be illegal for us to exclude liability for

13. Indemnity

You agree to indemnify and hold harmless Stonebridge Legal Solutions Limited, its directors, employees, and agents from any claims, losses, damages, costs, or expenses (including legal fees) arising from:

Your breach of these Terms
Your provision of false or misleading information
Any illegal or fraudulent activity on your part
Any consequences of your failure to follow our advice

14. Complaints Procedure

If you are dissatisfied with our services, we have a formal complaints procedure:

Informal Resolution: Contact the adviser handling your case to discuss your concerns.
Formal Complaint: If unresolved, submit a formal complaint in writing to info@stonebridgelegal.co.uk or by post to our registered office. We will acknowledge your complaint within 5 working days and investigate it.
Response: We will provide a written response within 15 working days, or explain any delay.
Escalation: If you remain dissatisfied, you may escalate your complaint to the Senior Adviser or Director.
External Review: If you are still not satisfied, you may refer your complaint to the Immigration Advice Authority (IAA).

Contacting the IAA:

Website: www.gov.uk/iaa
Email: info@immigrationadviceauthority.gov.uk
Post: Immigration Advice Authority, PO BOX 567, Dartford, Kent, DA1 9WX

Our full complaints procedure is available upon request.

15. Regulatory Information

Stonebridge Legal Solutions Limited is authorised and regulated by the Immigration Advice Authority (IAA), Registration Number F202208988, to provide immigration advice and services at Level 3 (Immigration, Asylum and Protection).

Our advisers comply with the IAA Code of Standards. You can verify our registration at portal.immigrationadviceauthority.gov.uk.

We are required to hold Professional Indemnity Insurance, the details of which are available upon request.

16. Amendment of Terms

We reserve the right to amend these Terms at any time. Any changes will be posted on this page with an updated date. Continued use of our website or services after any changes constitutes acceptance of the amended Terms. Significant changes to these Terms will be communicated to you via email or through your Client Care Letter where applicable.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be replaced with a valid provision that gives effect to the original intention as closely as possible.

19. Entire Agreement

These Terms, together with your Client Care Letter and any agreed supplementary terms, constitute the entire agreement between you and Stonebridge Legal Solutions Limited regarding the use of our website and services. They supersede any prior agreements, understandings, or representations.

20. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: info@stonebridgelegal.co.uk
Phone: +44 7988 138221
London Office: Office 12, 4th Floor, Boardman House, 64 Broadway, Stratford, London, E15 1NT
Birmingham Office: Sylhet Business Center, 537a Coventry Road, Birmingham, B10 0LL